Supergo Bike Shops VIP Rewards Program Terms & Conditions
1. Scope of These Terms and Conditions
1.1 These Terms and Conditions shall apply to all Supergo Bike Shops VIP Rewards Program members using http://www.supergo.com.
2. Obtaining and Maintaining Supergo Bike Shops VIP Status
2.1 All new and existing Supergo Bike Shops customers qualify for VIP membership which is granted free of charge upon successfully opting into the Supergo Bike Shops VIP Rewards Program. Existing customers may opt-in through their Supergo Bike Shops customer account, or when prompted during the Supergo Bike Shops checkout process. New customers may opt-in during the Supergo Bike Shops new account creation process, or by following one of the two previously mentioned methods after account creation.
2.2 Upon successfully opting-in, your benefits described on the Supergo Bike Shops VIP Rewards Program section of the Supergo Bike Shops website (the “Supergo Bike Shops VIP Rewards Program”) will be activated. Rewards points may be redeemed 30 days after a qualifying purchase.
2.3 Customers making qualifying purchases during the annual qualification period will qualify for the following Supergo Bike Shops VIP level:
2.3.1 Supergo Bike Shops VIP Silver Level shall be granted to any Supergo Bike Shops account holder who transacts $500 (five hundred dollars) of qualifying purchases during annual qualification period;
2.3.2 Supergo Bike Shops VIP Gold Level shall be granted to any Supergo Bike Shops account holder who transacts $1,000 (one thousand dollars) of qualifying purchases during annual qualification period;
2.3.3 Supergo Bike Shops VIP Platinum Level shall be granted to any Supergo Bike Shops account holder who transacts $3,000 (three thousand dollars) of qualifying purchases during annual qualification period;
2.4 The annual qualification period begins on 12/01 and ends 12/01 the following calendar year.
2.5 Supergo Bike Shops VIP Status is granted 30 days after a qualifying level has been met during the qualification period and is maintained through the following qualifying year (i.e. a member meets the VIP Silver Level, 04/01/2014, will be be granted VIP Silver status on 05/01/2014 through 12/31/2015).
2.5 VIP Status is evaluated annually and resets on the first day of the calendar year, following the most recent qualification period. If your spend level does not meet your current VIP status level during an annual qualification period, your status level will be adjusted to reflect your most recent annual spend. Details on your latest Supergo Bike Shops VIP Status are available in the My Account Overview of your Supergo Bike Shops Account.
2.6 The changes to your Supergo Bike Shops VIP Status as per section 2.1 thru 2.5 shall be communicated by e-mail to the primary e-mail address registered with your Supergo Bike Shops Account.
3. Reward Points
3.1.1 All Supergo Bike Shops VIP members who purchase products with Supergo Bike Shops are eligible to receive rewards points on their purchases, except employees and other team members.
3.2 Earn Points
3.2.1 As a Supergo Bike Shops VIP member, you can earn a minimum of 1 point for nearly every $1 you spend on qualifying purchases (see "Non-Qualifying Items" below SECTION 3.4). Points will vest and be available for redemption in your account approximately 30 days from the purchase date on your order. Point calculations are based upon dollars spent at checkout on qualifying purchases (see "Non-Qualifying Items" below) and VIP Status. When products are returned to the store or by mail, points will be deducted for those items returned. Rewards Points are non-transferable. Other restrictions or exclusions may apply.
3.2.2 VIP reward points will expire after 180 days for VIP Basic and Silver members, and 365 days for VIP Gold and Platinum members, from the date of purchase.3.2.3 Points will not be earned on shipping, taxes, discount coupons, store credits, or product refunds; other restrictions and limitations may apply.
3.3 How to Redeem Points
3.3.1 For every 250 points earned in the Supergo Bike Shops VIP Rewards Program, you will be eligible to receive a $5 store credit towards future purchases of any qualifying products. Store credit will be available approximately 30 days after the initial purchase date.
3.3.2 Rewards points are accessed through your Supergo Bike Shops account and must be manually redeemed before use.
3.3.3 Points may be used for future purchases and may only be used for a discount off purchase amounts equal to, or greater than, the total Store Credit being applied to the order (excluding sales tax). Rewards Points store credits may be used in conjunction with most other discounts or offers toward the purchase of products, not to exceed purchase amount.
3.4 Non-Qualifying Items
3.4.1 VIP Member Rewards Points will not be earned for the following: Gift Voucher purchases, instant discounts, discount coupons, sales tax, state fees, shipping charges, delivery charges, restocking fees, commercial purchases, third party online retail purchases, other excluded charges, and certain items that are excluded in particular promotions. Other exclusions may apply.
3.4.2 VIP Member Rewards Store Credits may not be used for discounts off the following: prior purchases, purchase of Gift Vouchers, purchases made for resale, sales tax, state fees, shipping charges, delivery charges, restocking fees, commercial purchases and third party online retail purchases. Other exclusions may apply.
3.5 Points Value
- Basic members enjoy 1 point per $1 spent.
- Silver members enjoy 25% more points - 1.25 points per $1 spent.
- Gold members enjoy 50% more points - 1.5 points per $1 spent.
- Platinum members enjoy 100% more points - 2 points per $1 spent.
3.6 Points Expiration
3.6.1 VIP reward points will expire after 180 days for VIP Basic and Silver members, and 365 days for VIP Gold and Platinum members, from the date of purchase.
3.6.2 Store credit will expire if not used within 90 days of redemption.
Supergo Bike Shops reserves the right to change these Terms and Conditions at any time.